Practice of System and Network Administration (2nd Edition)

The book’s four major sections build your knowledge with the foundational elements of system administration. These sections guide you through better techniques for upgrades and change management, catalog best practices for IT services, and explore various management topics. Chapters are divided into The Basics and The Icing. When you get the Basics right it makes every other aspect of the job easier–such as automating the right things first. The Icing sections contain all the powerful things that can be done on top of the basics to wow customers and managers.

Inside, you’ll find advice on topics such as

The key elements your networks and systems need in order to make all other services run better
Building and running reliable, scalable services, including web, storage, email, printing, and remote access
Creating and enforcing security policies
Upgrading multiple hosts at one time without creating havoc
Planning for and performing flawless scheduled maintenance windows
Managing superior helpdesks and customer care
Avoiding the “temporary fix” trap
Building data centers that improve server uptime
Designing networks for speed and reliability
Web scaling and security issues
Why building a backup system isn’t about backups
Monitoring what you have and predicting what you will need
How technically oriented workers can maintain their job’s technical focus (and avoid an unwanted management role)
Technical management issues, including morale, organization building, coaching, and maintaining positive visibility
Personal skill techniques, including secrets for getting more done each day, ethical dilemmas, managing your boss, and loving your job
System administration salary negotiation
It’s no wonder the first edition received Usenix SAGE’s 2005 Outstanding Achievement Award.

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